Introduction
Creatine.my ("we," "us," or "our") is committed to protecting the privacy of visitors to our website at creatine.my. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our site. By using Creatine.my, you agree to the practices described in this policy.
We believe in transparency about our data practices. We collect only the minimum information necessary to operate and improve our website, and we never sell your personal data to third parties. This policy was last updated on 15 March 2026 and is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
Information We Collect
We collect two types of information: information you provide to us directly and information collected automatically when you visit our site.
Information You Provide
If you contact us via email at hello@creatine.my, we collect the information you include in your message, such as your name, email address, and the content of your inquiry. We use this information solely to respond to your message and do not add it to marketing lists or share it with third parties.
Our interactive tools, such as the dosage calculator and cost-per-serving calculator, process data locally in your browser. The values you enter into these tools are never transmitted to our servers. All calculations happen on your device, and no personal health or fitness data is collected or stored by us.
Information Collected Automatically
When you visit Creatine.my, certain technical information is collected automatically through cookies and similar technologies. This includes:
- Your IP address (anonymised where possible)
- Browser type and version
- Operating system
- Referring website (the page that linked you to us)
- Pages visited on our site and time spent on each page
- Date and time of your visit
- Device type (desktop, mobile, or tablet)
- General geographic location (country and city level, not precise location)
This information is collected in aggregate to help us understand how visitors use our site, identify popular content, and improve the user experience. It does not personally identify you.
Cookies and Tracking Technologies
Creatine.my uses cookies, which are small text files stored on your device when you visit our website. We use the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features such as language preference (English or Bahasa Malaysia) and page navigation. These cookies do not collect personal information and cannot be disabled without affecting site functionality.
Analytics Cookies
We use analytics services to understand how visitors interact with our site. These cookies collect information such as which pages are visited most often, how long visitors spend on the site, and where visitors come from. All analytics data is collected in anonymised or pseudonymised form. We use this data to improve our content, identify technical issues, and understand which topics are most valuable to our readers.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect certain features of the website, such as remembering your language preference.
Instructions for managing cookies vary by browser. Consult your browser's help documentation for specific guidance on how to manage cookie settings.
Third-Party Services
Creatine.my uses a limited number of third-party services to operate and improve the site. Each of these services has its own privacy policy, and we encourage you to review them:
Hosting and Content Delivery
Our website is hosted on Vercel, which processes server logs that may include IP addresses and request metadata. Vercel's infrastructure is designed to deliver our content quickly and securely to visitors worldwide. Vercel processes this data in accordance with its own privacy policy.
Analytics
We use web analytics to track aggregate usage patterns. Our analytics configuration is set to anonymise IP addresses and respect Do Not Track browser signals where supported. We do not use analytics data to identify individual users or build personal profiles.
Affiliate Links
When you click an affiliate link on our site, you are directed to a third-party retailer such as Shopee, Lazada, or Amazon. These retailers have their own privacy policies and cookie practices. Affiliate tracking cookies are set by the retailer (not by us) to attribute purchases to our referral. We receive only aggregated information about completed purchases, such as the number of sales and total commission earned, and never your personal details or purchase history.
Fonts
We use Google Fonts to display text on our website. When you visit our site, your browser may make a request to Google's servers to load font files. Google may collect limited technical data through this process, as described in its privacy policy.
How We Use Your Information
We use the information we collect for the following purposes:
- To operate and maintain the website
- To improve content quality and user experience based on aggregate usage data
- To respond to inquiries sent to our contact email
- To detect and prevent technical issues or security threats
- To comply with applicable legal obligations
We do not use your data for targeted advertising, behavioural profiling, or automated decision-making. We do not sell, rent, or trade your personal information to any third party.
Data Retention
Analytics data is retained in aggregate form and does not contain personally identifiable information. Emails sent to us are retained for as long as necessary to respond to your inquiry and maintain a record of our communications, after which they are securely deleted. Server logs containing technical data are automatically purged according to our hosting provider's retention schedule, typically within 30 days.
Data Security
We take reasonable technical and organisational measures to protect the information collected through our website. Our site is served over HTTPS, which encrypts data transmitted between your browser and our servers. We use reputable hosting infrastructure with industry-standard security practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Rights Under Malaysian Law
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding your personal data:
- Right of Access: You may request access to any personal data we hold about you.
- Right of Correction: You may request that we correct any inaccurate or incomplete personal data.
- Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time.
- Right to Limit Processing: You may request that we limit the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at hello@creatine.my. We will respond to your request within a reasonable timeframe, typically within 21 days as required by the PDPA.
Children's Privacy
Creatine.my is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@creatine.my and we will promptly delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify visitors, such as placing a prominent notice on our homepage.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: hello@creatine.my
Website: creatine.my
We strive to respond to all privacy-related inquiries within 21 days.